If you can't find an answer to help you in this list of questions, email your question to our HELP desk staff, who will be happy to assist you.
Statutory Sick Pay (SSP)
I put in the dates for an employee’s absence in SSP and when I click OK I get the message "Not enough data to calculate SSP" or "Calculated SSP rate is zero"?
I am putting in 2 days absence for an employee that are his qualifying days and it is not paying him anything even though this absence links to a previous absence?
For some reason I have not paid the correct number of days SSP to my employee through the payroll and so I have paid them the rest by cheque, is there anything else I need to do on the system?
Statutory Maternity Pay (SMP)
My employee is not getting paid any SMP although I have flagged her on the system as SMP?
I have flagged the system to recover SMP but this is taking it back from the employee and I want to recover the SMP for the company.
What reports can I look at to see the Recovered SMP?
Tax Credits
I have an employee on tax credits but the tax credits are not paying?
The Tax Credits are showing on the left-hand side of the payslip but are not being added to the Gross at the bottom?
I have not paid an employee enough Tax Credit this period, and I have closed the payroll (run System Maintenance) - what can I do?
I have received a Tax Credit certificate late and have already paid past the Start Date?
Is there a report that shows how much Tax Credit an employee has been paid?
Is there a report that shows how much Tax Credit the company has paid employees?
SSP
I put in the dates for an employee’s absence in SSP and when I click OK I get the message "Not enough data to calculate SSP" or "Calculated SSP rate is zero"?
This usually just means that the employee doesn’t have enough payment history. You will need to override the payment by ticking the "override?" box, entering "S" (for standard) in the Band box, entering the correct weekly rate of SSP and then clicking OK.
I am putting in 2 days absence for an employee that are his qualifying days and it is not paying him anything even though this absence links to a previous absence?
Any absence has to be 4 days or more for SSP to be paid, whether it links or not.
For some reason I have not paid the correct number of days SSP to my employee through the payroll and so I have paid them the rest by cheque, is there anything else I need to do on the system?
You will need to amend their Absence History. To do this go to the SSP menu and click on Absence History Maintenance, enter the employee number and click Update.
Flag the action to "Change" and enter the line number of the dates that you want to amend, click OK. Amend the data and then click OK, Resume Enquiry and OK again. The system will show you the changes you have made and also a report of the changes you have made.
SMP
My employee is not getting paid any SMP although I have flagged her on the system as SMP?
In employee maintenance, check that in her basic screen her Leaver Code is "P" and that on the SMP/SSP screen her Average Salary is entered. Also check that the "No. of Weeks Paid" does not equal the "No. of Weeks To Pay". Ensure that the "MPP Start Period" is not a later tax period than that being run.
Go to the Pay Run menu and Input Transactions. If the Auto-Create SMP Transactions box appears fill the details in but if it does not appear, click on SMP Autocreation and then fill the details in. Go to the employee’s overrides screen and see if there is now a figure in there for the SMP payment.
I have flagged the system to recover SMP but this is taking it back from the employee and I want to recover the SMP for the company.
If the SMP is being recovered from the employee and you don’t want it to be, you need to go to the employee’s overrides screen in Input Transactions and untick the Recover SMP box.
To recover the SMP for the company you need to go the Maintenance Menu - Parameter Maintenance/Enquiry - Company Parameters screen in the Company tab. You will need to tick the box for Automatic SMP Recovery.
What reports can I look at to see the Recovered SMP?
The SMP recovered from the employee is shown on the Main Payroll Analysis report. The Company SMP recovered is shown on the P32 report.
Tax Credits
I have an employee on tax credits but the tax credits are not paying?
Check that in the employees tax credit screen you have entered the start date, end date, and total amount due from the certificate.
The Amount Paid YTD and Tax Credit boxes should only contain the amount of tax credit that the employee has already been paid, if any. The Stop Date should only be entered if you are told to stop the Tax Credit payment at an earlier date than that on the certificate.
When you Release Transactions, check that the Tax Credit from and to dates are the dates that you want to pay the tax credit between. The Tax Credit will be paid at the Daily Rate until the Total Amount Due is equal to the Amount Paid Tax Credit figure.
The Tax Credits are showing on the left-hand side of the payslip but are not being added to the Gross at the bottom?
Tax Credits are added to the Net pay but, at the moment, they are shown on the left-hand side of the payslip as there is nowhere else to show them.
I have not paid an employee enough Tax Credit this period, and I have closed the payroll (run System Maintenance) what can I do?
If you need to pay them the remainder immediately, you can pay them by cheque. Then you will need to amend the Amount Paid YTD and Tax Credit figures on the employee’s Tax Credit screen to include the amount you paid them manually.
If you can wait until the next pay period you will need to pay them the extra from the previous week as an additional payment that is non-taxable and non Ni-able. Again, you will need to amend the Amount Paid YTD and Tax Credit figures on the employee’s Tax Credit screen to include this amount.
For both of the above you may also wish to change the P32 report found in the Miscellaneous menu. You can do this by going to P32 - Employers Maintenance.
I have received a Tax Credit certificate late and have already paid past the Start Date?
As long as you are on Payroll Version 4.8.2 or later (Go to Help and About Payroll) the next period will include the employee’s Tax Credit back-pay.
Is there a report that shows how much Tax Credit an employee has been paid?
Yes, the Employee File Listing in the Maintenance menu will show this.
Is there a report that shows how much Tax Credit the company has paid employees?
Yes, the P32 found in Miscellaneous. The Financial Controls page of the Main Payroll Analysis will also show Tax Credits paid for that period.
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